Privacy Policy
Last Updated:01-09-2025
Welcome to Feelaxo.com (website/Mobile Apps), operated by Welltech Lifestyle (“company”, “we”, “our”, “us). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when:
- Business Owners list their salon, spa, or wellness services on our platform.
- Customers browse, book, or manage appointments through our marketplace.
By using Feelaxo.com, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our platform.
- Information We Collect
For Business Owners
- Business name, contact details (email, phone, address)
- Any information available on internet & available publicly like reviews
- Business registration documents (if applicable)
- Service listings, prices, schedules, staff details
- Payment and banking details for payouts
- Login credentials (account username, phone, email, password)
For Customers
- Name, contact details (email, phone)
- Appointment preferences, booking history
- Payment details (processed via secure third-party providers)
- Feedback, reviews, or communication with listed businesses
Automatically Collected Information (Both)
- Device information (IP address, browser, operating system)
- Log data, cookies, and analytics for improving services
- Location data (if you enable location services)
- How We Use Your Information
We use collected information to:
- Create and manage your account
- Provide, personalize, and improve our marketplace services
- Facilitate secure bookings and payments
- Communicate important updates, confirmations, or support messages
- Monitor platform safety, detect fraud, and enforce policies
- Comply with legal obligations
- Sharing of Information
We do not sell your personal information. We may share information:
- With service providers (e.g., payment gateways, SMS/WhatsApp/email service providers) strictly for operational purposes
- With business owners (when a customer books their service, relevant contact and booking details are shared)
- With customers (basic business details like name, contact, and service information are publicly displayed)
- When required by law, regulation, or legal process
- In case of business transfers (e.g., merger, acquisition, or sale of assets)
- Data Retention
We retain personal data as long as necessary for providing services, fulfilling legal requirements, resolving disputes, or enforcing agreements. Once no longer needed, data will be securely deleted or anonymized.
- Data Security
We use industry-standard security measures to protect personal information, including encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
- Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal information
- Withdraw consent for specific data uses
- Contact us at: hello@feelaxo.com
- Third-Party Links & Services
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. Please review their policies before interacting with them.
- Children’s Privacy
Feelaxo.com is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us for deletion.
- Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform indicates acceptance of these changes.
- Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
Feelaxo.com Privacy Team
Email: support@feelaxo.com
Address: Flat-601, Building-2, KH4, Celebration, Kharghar, Sector-17, Navi Mumbai, Raigad, Mh, 410210